Welcome to the EUKANUBA Shop FAQ page! We’re a community of pet lovers dedicated to providing quality nutrition for your furry family members. Here you’ll find answers to the most common questions about our products, delivery, payments, and more. If you can’t find what you’re looking for, our friendly customer service team is always happy to help at [email protected].

Products & Brands

What brands do you carry?
We proudly partner with leading premium pet food brands including Applaws, Bozita, Felix, Feringa, Hill’s Prescription Diet, Markus Mühle, Purizon, Rocco, and Royal Canin (Breed and Size specific formulas). We carefully select our range to ensure quality nutrition for your pets.
Do you sell products for both cats and dogs?
Yes! Our menu features a variety of brands offering nutritionally complete food options for both cats and dogs. From Applaws cat food to Royal Canin dog food, we have something to suit every pet’s needs.
Are your products authentic?
Absolutely. We source all our products directly from authorised distributors and trusted partners. Every product is genuine and handled with the utmost attention to quality assurance.

Ordering & Account

How do I place an order?
Simply browse our website, add your chosen items to your cart, and proceed to checkout. You’ll need to provide your delivery details and payment information to complete your order. No account is required, but creating one can make future orders faster.
What payment methods do you accept?
For your convenience, we accept Visa, MasterCard, JCB, and PayPal. All payments are processed securely through encrypted channels.
Can I change or cancel my order after placing it?
We process orders quickly to get your products to you fast. Please contact us immediately at [email protected] if you need to make changes. We’ll try our best to help if your order hasn’t yet been processed and dispatched.

Delivery & Shipping

Where do you deliver?
We’re proud to ship globally to pet lovers everywhere! However, due to current logistical constraints, we are unable to deliver to Asia and some remote areas.
What are my delivery options?
We offer two convenient shipping methods:
– Standard Shipping (£12.95): Processed in 1-2 business days and delivered via DHL or FedEx within 10-15 days after dispatch.
– Free Shipping: Available on orders over £50. Processed in 1-2 business days and delivered via EMS within 15-25 days after dispatch.
How long will my delivery take?
After we process your order (within 1-2 business days), please allow:
– 10-15 days for Standard Shipping with DHL/FedEx
– 15-25 days for Free Shipping with EMS
These timeframes begin after your order has been dispatched from our warehouse.
Can I track my order?
Yes! We partner with DHL, FedEx, and EMS specifically for their reliable tracking capabilities. You will receive a tracking number once your order has been dispatched, allowing you to monitor your delivery every step of the way.

Returns & Refunds

What is your returns policy?
Your satisfaction is guaranteed. If you’re not completely happy with your purchase, you can return it within 15 days of receipt. Just contact us at [email protected], and we’ll guide you through the simple process.
Who pays for return shipping?
Please contact our customer service team for specific details regarding return shipping costs, as this may vary depending on the reason for return and your location.
How long does it take to process a refund?
Once we receive your returned item, we will process your refund within 5-7 business days. The time it takes for the refund to appear in your account will depend on your payment provider’s policies.

Contact Information

How can I contact customer service?
We’re here to help! You can reach our friendly customer service team via email at [email protected]. We aim to respond to all enquiries within 24 hours during business days.
What are your business details?
EUKANUBA Shop is located at 73 Holborn St, Plymouth, GB PL2M 6HY. Our website domain is cheappetfoodsdeals.com.

Thank you for choosing EUKANUBA Shop for your pet care needs. We’re committed to providing Quality Nutrition. Unbeatable Prices. Happy Pets.